Privacy Policy
Personal Information Protection Policy of the Company
Each company of the AGC Group (AGC Inc. and its subsidiaries, collectively, "AGC")
recognizes the essential importance of the proper and adequate protection of the
information of individuals, such as names, addresses, telephone numbers etc., which may
be available to distinguish the identities of our customers, business partners, employees
and all other parties concerned with our business operations (hereinafter collectively
referred to as “Personal Information”).
Recognizing its responsibility to society, AGC hereby establishes the following basic
policies (hereinafter “Policy”) to protect privacy of individuals and comply with laws and
regulations enacted to protect Personal Information while conducting its business activities:
Handling of Personal Information
1. AGC will collect, use, and provide Personal Information through the fair and legal means.
(1) Use within the Scope of Utilization Purpose
At the time of collecting any Personal Information, AGC will specify the purpose and
scope of its use. AGC will use such collected Personal Information strictly within its
originally intended scope of use and limited usage as necessary for business
operations.
(2) Authorization from the Individual
In case of necessity in which said Personal Information must be used beyond the
above-mentioned scope, AGC will obtain an authorization from the individual to
whom such Personal Information relates (hereinafter “Individual”) with regard to the
planned use, except as allowed by relevant laws and regulations.
(3) Security Measures to Protect Personal Information
When handling such Personal Information, AGC will strive to develop an
organizational structure that has policies and procedures in place to strictly manage
the Personal Information to prevent its illegal access, loss, falsification or leakage. To
ensure the appropriate handling of personal information, AGC will continue to
strengthen and improve internal systems, implement the necessary secure
management measures in accordance with technological standards, and perform
appropriate internal audits, etc.
(4) Third Party Provision
Unless authorized by the Individual or allowed by relevant laws and regulations, AGC
will not provide Personal Information to any third party. In addition, when providing
such Personal Information to any third party as authorized or allowed above, AGC
will conclude a contract with the third party or take any other measures that obligates
the third party to be responsible for the management of the Personal Information to
be provided, thereby preventing its leakage to any other party or other misuse.
Request for Disclosure etc. of Personal Information
2. AGC will promptly respond to requests from the Individual to disclose, correct, add
and/or delete his or her Personal Information, to the extent required by relevant laws and regulations.
Compliance with Laws on the Protection of Personal Information
3. AGC will comply with relevant laws and regulations with regard to the protection of
Personal Information, and also constantly review its implementation of the Policy, and strive
to make further improvements.
Policy Awareness
4. AGC will completely inform of this Policy to all of its directors, offices and employees
(including commissioned and dispatched personnel) as well as other concerned parties, to
ensure that each of them understands the importance of the Policy and conduct him or
herself in an appropriate manner to follow the Policy.
Purpose of Collecting Personal Information
AGC generally uses Personal Information for the purposes described below. (If a specific purpose of using Personal Information is clearly indicated, AGC will use the Personal Information for that specific purpose.) If AGC uses Personal Information for any other purposes, AGC will clearly indicate it before collecting it.
(1) Responding to and dealing with general inquiries and requests and requests for
materials;
(2) Providing AGC's products and services and related information;
(3) Conducting surveys to find out about the use of and need for AGC's products and
services and improving AGC’s products and services;
(4) Marketing, selling, and providing services for AGC's products; and
(5) Communicating for business purposes in the course of AGC's business activities
Sharing of Personal Information
AGC jointly uses Personal Information with its group companies as shown in the table below.
| With whom Personal Information is jointly used | Each company of AGC Group Please see https://www.agc.com/en/company/group/index.html for more information. |
| What Personal Information is jointly used | Name, address, telephone number, fax number, email address, place of work (department, job title, inquiry and transaction details etc.) |
| Purpose of jointly using Personal Information | The purposes described in the “Purpose of Collecting Personal Information” section above |
| Person responsible for managing Personal Information | AGC Flat Glass (Thailand) Plc. Please see https://www.AGCGlassThailand.com for AGC's address and representative. |
Provision of Personal Information to Third Parties
AGC will not disclose or provide your Personal Information to third parties unless:
(1) You have given consent;
(2) Personal Information is provided to subcontractors (and their subcontractors) that
we engage to handle all or part of Personal Information to the extent necessary to
achieve the purpose of using Personal Information;
(3) Personal Information is provided to those listed in the “With whom Personal
Information is jointly used” section above;
(4) The disclosure or provision is required by law;
(5) The disclosure or provision is required to protect the life, body, or property of a
person, but it is difficult to obtain your consent; or
(6) It is necessary to cooperate with the central government or local governments
when they perform their public administrative duties and obtaining your consent
could adversely affect the execution of such duties.
Security Measures to Protect Personal Information
AGC has a Personal Information management structure and framework in place to prevent
any unauthorized access to and loss, falsification, or leakage of Personal Information and
strives to ensure appropriate security measures are taken. They are summarized below:
Personal Information Protection Policy
To ensure Personal Information is appropriately handled, AGC has this Personal
Information Protection Policy, internal rules, and manuals in place to comply with various
laws and regulations and deal with Personal Information requests and inquiries.
Rule for Handling Personal Information
AGC's Personal Information Protection Management Rule specifies how Personal
Information should be handled at each stage of its handling process which includes
collection, use, maintenance, provision, deletion, and disposal.
In addition, AGC regularly checks the following security measures to protect Personal Information:
(1) Organizational security measures
・ AGC has appointed managers who are responsible for handling Personal Information.
Staff who are authorized to handle Personal Information and the scope of Personal
Information that they are authorized to handle are clearly defined. AGC has a well-
established communication system in place to report any violation of the Personal
Information Protection Act or AGC’s Personal Information Protection Management
Rule.
(2) Physical security measures
・ In the areas where Personal Information is handled, staff entry and exit is controlled
and restrictions are placed on devices brought into such areas. Measures are put in
place to prevent unauthorized staff from handling Personal Information.
・ Measures are put in place to prevent theft or loss of devices, electronic media, and
paper documents which contain Personal Information.
(3) Technical security measures
・ Access controls are put in place to limit the number of access privilege holders and
the scope of the Personal Information database that they are authorized to access.
・ The information system which processes Personal Information is protected from
unauthorized access by external parties and malicious software.
(4) Administrative security measures
・ Training and/or e-learning sessions are provided to AGC staff to learn key points of
handling Personal Information.
(5) Monitoring of external environment factors
・ To handle Personal Information in other countries/regions, AGC regularly collects and
monitors information on Personal Information protection systems of those
countries/regions and implements security measures.
Data Protection Rights
You have data protection rights in accordance with the laws and regulations related to
personal information of each country.
Procedures for Requesting Disclosure, Correction, and/or Deletion of Personal
Information
Following is the outline of request procedures on Personal Information that AGC has
collected. With regard to the specific procedures, please contact the service division to
which you have provided your Personal Information.
1. Submitting requests
If you wish to request the disclosure, correction and/or deletion of your Personal
Information, please contact the service division to which you have provided the Personal
Information. AGC will send you the request form. Please fill in the form and return it to us
by postal mail. In order to prevent potential leakage of the Personal Information, only
requests made by the Owner of Personal Information will be accepted, except in case of
the request being made by his or her legal representative.
2. Documents to be included when submitting a request
In order to confirm that the individual submitting the request is in fact the Owner of
Personal Information, please submit to us a copy of your driver's license or official
residence certificate, along with the request form.
3. AGC procedure for answering your request
After receiving your request, AGC will confirm the content of the request, and thereafter
will send a response to it directly to you, the Owner, by postal mail. Please understand that in
case AGC is unable to confirm the identity of the individual submitting the request, we may
decline to answer the request. In addition, we ask for your understanding that while AGC will
make efforts to respond to requests promptly, it is however possible that such response may
take some time to ensure its accuracy.
To Make Inquiries about Your Personal Information or Requesting your right
For other inquiries regarding your Personal Information, please contact the service division to which you have provided your Personal Information.
* If you have not been informed which division should be approached for your inquiry, Please contact us from
1) Data Controller : DC
- Name : AGC Flat Glass (Thailand) Public Company Limited.
- Address : 200 Moo1, Suksawas Rd., Pak Klong Bang Pha Kod, Phra Samut Chedi, Samut Prakan
- Email address : aft.adminhosp@agc.com Telephone : +66 (0) 2815 5000
2) Data Protection Officer : DPO
- Address : 200 Moo1, Suksawas Rd., Pak Klong Bang Pha Kod, Phra Samut Chedi, Samut Prakan
- Email address : aft.pdpa@agc.com
Use of Cookies
In some services, AGC uses "cookies" on its website. The purpose for their use is to be able to statistically analyze access to the website and otherwise work to provide improved services to you. The use of cookies is not something that intrudes into your privacy, nor invades your computing environment. In addition, AGC will never publicly disclose information about individuals accessing the website in such a way that could be used to distinguish the personal identity of an individual.
* Cookie: technology that allows a website to track subsequent requests from a given
computer to it.
Access Logs
On the website, AGC records, in the form of an Access Log, basic information on
computers that access the website. The information recorded in the Access Log does not
contain any information which can identify a specific individual. AGC collects the
information to conduct statistical analysis of your use of its website, provide you with information, and deliver an improved website experience to you.
To collect and analyze access logs, Google Analytics is installed on this website.
Google Analytics uses cookies to track behavioral data on visitors. These data do not
contain any personal information that identifies users and will be handled based on
Google’s privacy policy.
Further information about Google’s privacy policy may be obtained
from http://www.google.com/privacy.html.
Protection of Personal Information on Websites Linked to the AGC' s Website
In some cases, the website may include links to websites other than that of AGC or the
AGC Group. AGC takes no responsibility with regard to the protection of Personal
Information or the contents on any website linked to AGC's website other than its own
website or those of AGC Group.
: Updated on May 19, 2022